If you’ve purchased a Xerox AltaLink MFP Printer from Tangerine Office Machines and enrolled it in our Service Maintenance Program, it is important that you know how to get your meter read, as we require our customers to submit this every 25th of the month. With the directions below, you can quickly get the meter reading on Xerox AltaLink machines. Keep in mind that the instructions may vary slightly from model to model.
How to Get Meter Reading on Xerox AltaLink MFP Printers
The Meter Readings menu shows the number of processed print jobs. The meter is divided according to the color mode. You cannot reset the meter readings; they track the total number of pages printed for the life of the printer.
- Step 1 – At the printer control panel, press the Home button.
- Step 2 – Touch Device then Information Pages.
- Step 3 – Touch Billing Summary, then touch Print.
- Step 4 – To return to the Home screen, press the Home button.
Submitting Meter Reads and Print Status Page
To comply with your Service Maintenance Contract requirements, customers must submit toner and meter readings in our Submit Meter Reads page. Follow these steps to submit your meter reads:
- Step 1 – Open a new browser and go to this link: https://tangerineom.com/submit-meter-reads/
- Step 2 – Fill out the details asked on the form. For the Meter Reads and Current Ink Levels, please refer to the Print Status Page and the Print Supplies page you have printed.
- Step 3 – Upload the Print Status page. Once uploaded, click Submit.
Please be reminded that meters are due every 25th of the month. Failure to submit within the due date will result to a $35 non-reporting device fee and could result in overage charges.
Customers who do not cooperate with the reconnection/reinstallation within the deadline will be subject to the above $35 charge and account freeze. Device reconnection is only available by remote support. Customers who require an on-site technician will be charged a $175 Field IT Fee.
Automate Meter Reads Submission
For your convenience, we have two options for an automated meter collection program: the Kyocera Fleet Service (KFS) program for Kyocera devices.
With these programs, you do NOT have to manually submit meters, saving you valuable time and effort. In addition, once your device reaches 30% or lower, we will automatically send you toner replenishment, ensuring that you never run out of supplies unexpectedly.
We understand the importance of efficiency and reliability in your business operations, and we are confident that our automated meter collection programs will deliver significant benefits to your organization.
For any questions, support, inquiries, or concerns, feel free to call us at 702-979-5002 for existing customers. You can also use the form below to send us a message.