Troubleshooting Common Issues with Xerox AltaLink Copiers

At Tangerine Office Machines, we know that even the most reliable copiers can encounter issues from time to time. Xerox AltaLink copiers are renowned for their durability and performance, but understanding how to troubleshoot common problems can save your business time and money. This comprehensive guide will walk you through resolving some of the most common issues users face with Xerox AltaLink copiers, ensuring minimal downtime and maximum productivity.

Common Issues and How to Resolve Them

1. Paper Jams

Symptom: The copier stops printing, and a message indicates a paper jam.


  • Incorrect paper loading
  • Paper that is too thick or too thin
  • Obstructions in the paper path


  • Locate the Jam: Open the paper trays, covers, and any accessible doors. Follow the on-screen instructions to identify where the jam is located.
  • Remove the Jammed Paper: Gently remove the jammed paper, being careful not to tear it. Check for any small pieces that might be left behind.
  • Check Paper Path: Ensure there are no obstructions in the paper path. Clean any debris or dust that may have accumulated.
  • Reload Paper: Load the paper correctly in the trays, ensuring it is within the specified weight and type guidelines.
2. Poor Print Quality

Symptom: Prints are faint, streaky, or have other quality issues.


  • Low toner levels
  • Dirty print heads or rollers
  • Incorrect print settings


  • Check Toner Levels: Replace the toner cartridge if levels are low. Ensure you are using the correct toner for your model.
  • Clean the Print Heads: Use the copier’s built-in cleaning functions to clean the print heads. Refer to the user manual for detailed instructions.
  • Adjust Print Settings: Verify that the print settings match the type of document you are printing. For example, select “Best” or “High Quality” for important documents.
3. Connectivity Issues

Symptom: The copier cannot connect to the network or fails to print from a computer or mobile device.


  • Network configuration errors
  • Outdated firmware or drivers
  • Incorrect printer settings


  • Check Network Settings: Ensure the copier is connected to the correct network. Check the network cable or Wi-Fi connection.
  • Update Firmware/Drivers: Download and install the latest firmware and drivers from the Xerox support website.
  • Reconfigure Printer Settings: Verify the printer settings on both the copier and the device you are printing from. Ensure they are on the same network and configured correctly.
4. Error Codes

Symptom: The copier displays an error code and stops functioning.


  • Specific hardware or software issues


  • Identify the Error Code: Refer to the user manual or the Xerox support website to identify the error code.
  • Follow Recommended Actions: Follow the troubleshooting steps provided for that specific error code. This may involve restarting the copier, checking for firmware updates, or contacting support.
5. Scanning Issues

Symptom: Scans are incomplete, of poor quality, or fail to send to the intended destination.


  • Incorrect scan settings
  • Dirty scanner glass
  • Connectivity issues


  • Adjust Scan Settings: Ensure the scan settings match your needs. For example, select the appropriate resolution and color settings.
  • Clean the Scanner Glass: Wipe the scanner glass with a soft, lint-free cloth to remove any dust or smudges.
  • Check Connectivity: Ensure the copier is properly connected to the network and that the destination (email, folder, cloud service) is correctly configured.

Preventive Maintenance Tips

To keep your Xerox AltaLink copier running smoothly, regular preventive maintenance is essential. Here are some tips:

  • Regular Cleaning: Clean the exterior and interior components, including the paper trays, rollers, and scanner glass.
  • Use Quality Supplies: Use genuine Xerox toner and parts to ensure optimal performance and longevity.
  • Update Firmware: Regularly check for and install firmware updates to keep your copier up-to-date with the latest features and fixes.
  • Routine Checks: Perform routine checks of paper trays, toner levels, and other consumables to avoid unexpected downtime.


By understanding how to troubleshoot common issues with your Xerox AltaLink copier, you can minimize disruptions and keep your office running smoothly. At Tangerine Office Machines, we are dedicated to providing you with the best support and solutions for your document management needs.

If you encounter any issues that you cannot resolve, our team of experts is always here to help. Contact us today for professional assistance and ensure your Xerox AltaLink copier continues to deliver exceptional performance.


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