Find quick answers to your questions below:


ORDER STATUS
  • Has my order shipped?

You can contact us via email or call to ask about your order status, and we will update you as soon as possible.

  • How do I change quantities or cancel an item in my order?

You can email or call us regarding the items you want to change. Please note that once an order has been processed or shipped, the order is no longer editable.

  • How do I track my order?

You can contact us at about your order status so we can track your order, and we will update you as soon as possible.

  • My order never arrived.

You can contact us about your order status via email or call, and we will update you as soon as possible.

  • An item is missing from my shipment.

You can contact us about your order status via call or email and report the missing item from your order.

  • My product is missing parts.

You can contact us about your order status via email or call and report the missing parts.

  • When will my backorder arrive?

Backordered items are those for which our suppliers cannot predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.


MY ORDER
  • How much is my shipping?

Shipping is automatically calculated before submitting your payment information.

  • How do I return my product?

Please click here for more information on returning an item.

  • I received the wrong product.

If you feel that you have received the wrong product, please contact our customer service within 48 hours of receiving the product.

  • What is your return policy?

Please see our Return Policy page for more details.

  • When will my order ship?

You will receive a shipment confirmation when your order has been shipped and its tracking information within 24-48 hours of shipment.


SHIPPING & RETURNS
  • Free Shipping

Get Free Shipping on orders of $99 or more on selected items.

For inquiries, call us or email us.

  • How do I return an item?

Returns must have original packing material for credit or refund. Larger copiers & MFPs are non-returnable, as well as other products.

If we accept a return request, we will charge a 20% restocking fee, and the customer is responsible for shipping both ways.

Should shipping have been waived/free when a product was sent to the customer, customers will be charged should the item be returned. We will not accept any return requests 15 days from the purchase date.

Call us for the exact details on the item you are ordering and if it is eligible for returns. Unauthorized returns will be refused and returned to the customer. Return Authorization numbers are required on all returns.

For questions and concerns, call us at 702-820-4029 or email us at suppliesandservice@tangerineom.com.


INTERNATIONAL SHIPPING
  • Do you ship to my country?

To ensure that we ship to your country, call 702-820-4029 or email us at sales@tangerineom.com.

  • What are my payment choices?

We accept major credit cards, cash, and checks. Please note that we will not ship your order until we receive payment from you.

  • When will my order ship, and what are my shipping charges?

Shipping is automatically calculated before submitting your payment information. We will ship your order shortly after we receive payment from you.

  • What is the return policy?

Please see our Terms & Conditions for complete details regarding our return policy.


GUARANTEES
  • Low Price Guarantee

Our commitment is to provide you with the best value at the best price. We value your business and strive to keep our prices low and save you money!

  • Privacy Policy

We value your privacy. Please view our Privacy Policy for complete details on how we use our collected information.

  • Security

This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.


PRICING & BILLING
  • Do I have to pay sales tax?

You only have to pay sales tax if you are in the same state as our warehouse.

  • I have a question about my charges.

Please contact customer service for further assistance if you have questions or concerns about your charges.

  • I need a copy of my receipt/invoice.

Contact customer service to ask for a copy of your receipt/invoice.

  • When will my credit appear on my account?

Credits usually take 7-10 business days from the time we receive your item(s).

  • When will my credit card be charged?

Your credit card will be charged within 24 hours before the shipment of your item(s).


BUYER’S GUIDE
  • How do I buy/redeem a gift certificate?

To purchase or redeem a gift certificate, contact us via email or call us at 702-820-4029.

  • How do I find my product?

To find the product(s) you’re looking for, you may:

  1. Use the navigation menu located at the top of the website.
  2. Type the machine model into the search box located on the navigation menu or in the footer of our website.

If you have trouble locating a product, you can contact our customer service for assistance.

  • How do I navigate the site?

To navigate this website, click on the category you might be interested in from the website menu. 

Tip:

Place your mouse cursor over anything you think could be a clickable link. You’ll notice that anytime you scroll over something that is a link, your mouse cursor will become a “hand.”

Scrolling over anything that is not a link will leave your cursor as an “arrow.”

You may also type a keyword into the “search box” to find a specific product quickly.


ADDITIONAL SUPPORT
  • How do I contact you?

You can contact us at these number:

  • Phone: 702-820-4029

You can also send us an email at: